Filter in overviews

    Requirements

    If you don't see the filter icons in the overview tab, please delete your browsers cache and restart your browser. 


    Here are some examples for common browsers: 
    Microsoft Edge:
    1. Go to the privacy settings or copy and paste this link into your browser: edge://settings/privacy
    2. Click on "choose what to clear" under "Deleting browsing data"

    3. Select "All time" in time range
    4. Important: Only tick "Cookies and other site data" and "Cached images and files"

    5. Click on "clear now"
    6. Close all tabs and restart your browser

    Google Chrome:
    1. Go to the privacy settings or copy and paste this link into your browser: chrome://settings/privacy
    2. Click on "Deleting browsing data"

    3. Select "All time" in time range
    4. Important: Only tick "Cookies and other site data" and "Cached images and files"

    5. Click on "Delete data"
    6. Close all tabs and restart your browser

    Mozilla Firefox:
    1. Go to the privacy settings or copy and paste this link into your browser: about:preferences#privacy
    2. Click on "Clear Data..." under "Cookies and Site Data

    3. Select "Everything" in when
    4. Important: Only tick "Cookies and  site data" and "Temporary cached files and pages"

    5. Click on "Clear"
    6. Close all tabs and restart your browser

    Explanation

    This feature lets you filter overviews even better than the current acadon_quickfilter aka the search box you see in overviews. It is designed to be more inline with the filter function you know from BC. The filter can be used in every overview: 


    You can open the filter menu by clicking the blue icon next to the object that you want to filter. This is the menu that opens when you click on the filter icon next to state:


    As you can see a prefilled list with all states will open and you can now select one or more states: 
    (to select more than one, please hold you CTRL key while selecting)


    After you press the "Submit" button, the filter setting will be saved for that overview. You can see that a filter is active by looking at the filter icon. If its green then there is an active filter:


    You can reset individual filters by going back into the menu and clicking "Reset" or you can reset all filters in the current overview by clicking the red icon next to the acadon_quicksearch:


    Almost every object can now be filtered based on the type of the object. Here are some examples:
    • title --> free text search like the acadon_quickfilter
    • state --> list with all the states in zammad
    • customer/organisation --> same user search you use when creating tickets
    • pending till --> lets you select a date and time range
    A new addition also is the ticket count that gets updated based on the selected filters: 


    Example

    In this example there are three filters active: ticketnumber, state and priority


    Are you interested?

    This feature is always active and doesn't need further setup. 
    Published